1. Information We Collect
When you contact us through our website, submit an inquiry, or interact with our services, we may collect the following information:
- Contact information: name, email address, phone number, company name
- Technical requirements: product specifications, drawings, or documents you submit
- Usage data: pages visited, time on site, referring URLs (via analytics)
- Communication records: emails and messages exchanged with our team
2. How We Use Your Information
We use the information collected for the following purposes:
- To respond to your inquiries and provide quotations
- To process and fulfil orders
- To improve our website and services
- To send relevant product and service information (with your consent)
- To comply with applicable legal obligations
3. Cookies
Our website uses cookies — small text files stored on your device. We use cookies to:
- Remember your preferences and settings
- Analyse website traffic and usage patterns (via anonymised analytics)
- Improve website performance and user experience
You can control cookie settings through your browser or via the cookie consent banner displayed on your first visit. Declining non-essential cookies will not affect your ability to use our website.
4. Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information with:
- Service providers who assist our business operations (e.g. email delivery services) — under strict confidentiality agreements
- Legal or regulatory authorities when required by law
5. Data Retention
We retain personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Inquiry and order data is retained for a minimum of 7 years for accounting and legal compliance purposes.
6. Your Rights (GDPR)
If you are located in the European Economic Area (EEA), you have the following rights regarding your personal data:
- Right of access: request a copy of the data we hold about you
- Right to rectification: request correction of inaccurate data
- Right to erasure: request deletion of your personal data
- Right to restrict processing: request we limit how we use your data
- Right to data portability: receive your data in a structured, machine-readable format
- Right to object: object to processing based on legitimate interests
To exercise any of these rights, contact us at flux@xinharness.com.
7. Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. All form submissions are transmitted over HTTPS/TLS encryption.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and recommend reviewing their privacy policies before providing any personal data.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The date of the most recent revision is displayed at the top of this page. We encourage you to review this page periodically.
10. Contact Us
For any privacy-related questions or requests, please contact our Data Protection team at: flux@xinharness.com
XinHarness Technology Co., Ltd.
Shenzhen, Guangdong Province, China